“They understand our systems, our mission, and our people.”
Client: Prevention Links, NJ
Industry: Nonprofit – Addiction Recovery & Prevention Services
Services Delivered: Managed IT Support, Security & Compliance, Infrastructure Guidance, Equipment Support, VOIP, Microsoft 365, Cabling, Spam Filtering, Phishing Training, Intranet Planning
Managed IT Services for Nonprofits
Lifeline Technology Solutions helped Prevention Links scale securely, stay HIPAA compliant, and support staff in the field with responsive, ongoing IT support.
“Lifeline is responsive, knowledgeable, and truly understands the complexities of what we do. We contact them daily – they’re that integral to our work.”
— Dominque Garrett, Executive Director, Prevention Links
About the Client
Prevention Links is a New Jersey-based nonprofit working across 12 locations with over 100 staff. They provide addiction prevention and recovery services, community outreach, and family-strengthening programs to more than 28,000 residents.
Their team often operates in the field—meeting clients in coffee shops, homes, and even abandoned buildings—so reliable technology, mobility, and security are essential. As they rapidly grew from a grassroots nonprofit into a large, multi-site organization, so did their need for a professional, scalable IT solution.
The Challenge
When Prevention Links first reached out to Lifeline in 2010, they had no structured IT support in place. Their Operations Manager discovered Lifeline simply by driving past the storefront and noticing Jason’s truck frequently parked outside. That chance observation sparked a long-standing partnership.
As Prevention Links scaled from 5 employees to over 150, their growth brought increasing complexity:
Infrastructure wasn’t keeping up with staff growth or security demands
They needed to meet HIPAA compliance standards to protect participant data and meet funder requirements
Field-based staff required reliable tech and support while working in high-risk environments
Hardware damage, security concerns, and daily support requests became increasingly frequent
They needed an IT partner that could not only respond quickly, but also guide them strategically through scale.
The Solution
Lifeline Technology Solutions became an extension of the Prevention Links team, offering:
Managed IT support for daily needs
Microsoft 365 email and applications
VOIP phone systems
Cabling and network infrastructure
Advanced security measures, including spam filtering and phishing awareness training
Ongoing consulting on systems and procurement decisions
Key fob system implementation support, helping eliminate physical keys while integrating smoothly with existing systems
Lifeline also provides emergency support and consistently offers transparent, honest advice—even when projects fall outside typical IT scope.
“They’re not just an IT provider—they’re a partner. They help us find solutions that work with our budget and mission. They never try to oversell.”
— Dominque Garrett, Executive Director, Prevention Links
The Results
Daily IT Peace of Mind
Prevention Links has grown dramatically, but their trust in Lifeline has remained consistent. Staff reach out daily with equipment, security, and system requests—knowing they’ll get a quick, helpful response.
Prevention Links has grown dramatically, but their trust in Lifeline has remained consistent. Staff reach out daily with equipment, security, and system requests—knowing they’ll get a quick, helpful response.
Increased Security & HIPAA Confidence
Lifeline has helped implement safeguards to protect sensitive data—an essential requirement for both client safety and funder compliance.
Lifeline has helped implement safeguards to protect sensitive data—an essential requirement for both client safety and funder compliance.
Support that Grows with Them
As their size increased, Prevention Links came to rely on Lifeline for more than reactive support. The team regularly consults Lifeline on major purchases, security decisions, and infrastructure upgrades.
As their size increased, Prevention Links came to rely on Lifeline for more than reactive support. The team regularly consults Lifeline on major purchases, security decisions, and infrastructure upgrades.
“They’re incredibly transparent about costs and pros and cons of every solution. Even when we go with a more budget-friendly option, they make sure it’s the right one.”
— Dominque Garrett, Executive Director, Prevention Links
Why Prevention Links Chose Lifeline
In 2023, Prevention Links’ Board of Directors required a competitive bid process for IT services. Lifeline was selected again—based on its proven track record of reliability, security, and hands-on support.
Consistently responsive
Deep understanding of nonprofit needs
Transparent recommendations and cost guidance
Trusted since 2010, from 5 employees to 150+
Help beyond IT, including project advice and vendor vetting
“We work in high-risk environments. We need security, connectivity, and reliable help. Lifeline gets that.”
— Dominque Garrett, Executive Director, Prevention Links
Thinking About IT Support for Your Nonprofit in New Jersey?
Lifeline Technology Solutions specializes in relationship-driven, responsive IT support for nonprofits in New Jersey. Whether you’re scaling up, working in the field, or need guidance on compliance, we’re here to help.
Call Us: 908 325 6743
Email Us: info@lifelinetechsolutions.com